It also partnered with Good360, the global leader in product philanthropy and purposeful giving, to gift Aritzia Community Relief Packages to those battling on the virus frontlines. >> Rocketreach finds email, phone & social media for 450M+ professionals. I have never made it on time to a Christmas Eve function with my family, once. Her polished demeanour was apparently in evidence even when she was a teenager. Its confidence in knowing weve taken the time to analyze something and make an informed decision., Wong says its not just the employees at the executive level who are responsible for keeping Aritzia cutting-edge. I run the fashion; she runs the business., During the fateful ides of March, that business faced a catastrophe. Experience Chief Executive Officer Aritzia . All rights reserved. Good afternoon. Demand for our much-loved Everyday Luxury experience from new and loyal clients has continued to exceed our highest expectations. To strengthen the links between the online and offline, the company has boosted its customer analytics and equipped sales staff (style advisers) with hand-held devices that allow them to record or review a clients information and purchase history, which is synched with online data. From Vancouver to New York City, Jennifer Wong, COO of Aritzia, is styled for success. And I think that we're in it for the long game, as Jen mentioned. I have a love for my job. window.mc4wp = window.mc4wp || { We would refer you to our most recently filed management's discussion and analysis and our annual information form, which include a summary of the material assumptions as well as risks and factors that could affect our future performance and our ability to deliver on these forward-looking statements. While we're encouraged by the trends we're seeing in our data, we continue to remain vigilant as we monitor the ever-evolving macro backdrop. Sorry, Mark. A year from now, Canadian apparel retailing will look exactly the same as it did a year ago, and the COVID period will be viewed as a bad dream. While consumers might make fewer trips to malls, clothing is less vulnerable to the e-commerce shift than sectors like groceries because its not a commodity. He's still Aritzia's biggest shareholder with nearly 19 percent of the equity and also controls about 70 percent of the voting power. It's a hip, sexy industry.". And as Jen mentioned, we're going to monitor all the other aspects of this. And these aren't just the flagships we're looking to expand. And as we've mentioned in many calls and many Q&As, we're managing our supply chain costs and our product costs and all of the inflationary costs that we're seeing as tightly and as closely as possible. Thank you. They spent all Saturday huddled in discussions and on calls with the board. As a fashion brand that is leading with empathy, action and innovation, and an optimistic story in the retail landscape, Aritzia is experiencing success by doubling down on a formula that is working. Her husband, Brian, knew upon meeting Wong that she was just as crazy about work as she was about having a family, and when the couple started having kids a little more than a decade ago a boy followed by another two years later he assumed the role of the stay-at-home dad, so mom could keep bringing home the bacon. So part of the product expansion, some of these initiatives may be eCommerce only and there's a lot of pure plays out there doing incredible business without any stores. We better enabled clients to effortlessly shop the 63% of our spring/summer collections made from certified, organic or recycled materials. This increase includes higher in-transit inventory due to the strategic decision to order and ship our fall product earlier. Wongs impressive advancement can be attributed to a potent combination of commitment, ambition and her innate business acumen; forget dollhouses, as a child Wong was more interested in playing business on her toy IBM typewriter. listeners: [], Jennifer Wong is President, Chief Operating Officer, . Yet Hill, then CEO, and Wong, then president, led Aritzia to record profits in 2022 of $157 million. What is the salary of Ms Wong? It was also the year that Vancouver native Jennifer Wong started working at clothing retailer Aritzia. Thanks great. This outstanding growth in spite of macro headwinds was driven by the incredible demand for our product across all geographies and all channels. the total compensation of Ms Wong at Aritzia is CAD$1,096,831. Wongs stamina in the face of opposition and the way she fiercely embraces a challenge make her a great sparring partner for Hill. Date Download. As Todd mentioned, we were grossly under inventory last year when we think we left a lot of sales on the table. In recent years, it expanded several flagships, adding coffee shops where style advisers can grab drinks for clients and larger fitting rooms with couches for shoppers' entourages. I like to drive things to be solved or fixed or built, Wong says. Jennifer Wong is the Pres, COO, Corp. Sec. Our boutiques and the progress we made on our geographic expansion drove our exceptional performance and U.S. growth. Wong embodies Aritzia's culture, championing our business and leadership philosophies. Find other Emails now. When Brian Hill opened the first standalone boutique in 1984, the idea was simple: offer beautiful clothes in aspirational spaces with exceptional service. As a second wave of COVID-19 threatens to roil retail again, however, even the most painstaking preparations may not be enough. Aritzia is the name on the door, Wong explains, but there is no Aritzia on the labels. Today the three main labels are Babaton, youthful TNA, and breezy Wilfred, with various sub-brands and offshoots such as handbag lines and denim. Ive been here a long timepeople here werent even born when I started, says Jennifer Wong, president and COO of Canadian fashion and design house, Aritzia. We work hard to create opportunities for young women to join the workforce and gain skills to grow in multiple career paths because championing, supporting, and growing women in leadership and across all levels of our organization is core to our beliefs., Tasha Tilberg with her twins, wearing the Cause Mom collection, a unique collaboration with Cause We [+] Care, Photo Credit: Courtesy of Aritzia. Their tireless hard work, dedication and resilience is unmatched and is what delivered another exceptional quarter. 1 clothing retailer in Canada because its tactile browsing experience cant easily be duplicated online. I've been into some of our stores in the last sort of four, five weeks, both in Manhattan and Chicago and other places and seeing lineups at the fitting rooms, seeing lineups at the cash registers, seeing lineups even in some cases to get into our stores. "Those are really intelligent locations," Patterson said. Even before the pandemic hit, Canadian fashion retail was littered with flame-outs, including Reitmans, Le Chteau and Danier. She started as COO in 2007. That said, we are cognizant of sort of some potentially pending inflationary effects that are going to affect everybody and how much that affects us is yet to be seen, but we are cognizant of that. Aritzia was startedinside the Hill familys80-year-old department store in Vancouver. Maybe you could just talk a little bit about how that space is going to be utilized? Our team is performing extremely well. [Operator Instructions]. Is. Jennifer Wong is the Pres, COO, Corp. Sec. Over time, the company kept investing in the backbone technology and upgrading the online experience, improving the layout, photography, fit information, packaging and many other facets that kept the online experience consistent with the store experience, says CIBCs Petrie. I think we're having some technical difficulties here. What developed was the vision to vertically-integrate a variety of different brands, rounding out an assortment of fashion apparel to appeal to mum, grandma, and daughter. Original labels Babaton, Talula, and TNA are among 16 exclusive Aritzia in-house brands which now make up 95 per cent of the stock; Denim Form, launched in 2018, is the most recent. We've done such a good job to extend all other product expansion initiatives. Meet Jennifer Wong, Aritzia President and COO, and here's how she proves that impact and innovation leads to retail success:. Our sites are always set on the future. The oldest executive at Aritzia, Inc. is AldoBensadoun, 79, who is the Independent Director. And like I said in the prepared remarks, we have not seen any indicator sales being at the top line, but we have not seen any indicators, whether it be traffic to our website or average transaction size or average selling price. We filled a multitude of key positions across all areas and levels of our business. This included improving our product discovery. I don't know if the boutiques themselves and the quantity is changing. Search. These dashboards deliver actionable insights that enable us to further optimize our operations and increasingly more value for our clients. Thanks, Jennifer, and good afternoon, everyone. Thank you. While Todd will provide you with our detailed financial results, I am pleased to share that we delivered net revenue of $408 million in Q1, an increase of 65% from last year, led by our business in the U.S., which continued to accelerate at a phenomenal pace, increasing 81% from last year. My gig here is to build the infrastructure to enable our growth, says Wong. Date Download. This lays the foundation for more personalization and it forms the strategies we will employ to drive deeper loyalty with every client interaction. This reflects continued strength in the United States in both retail and eCommerce as well as a strong recovery of our business in Canada. We still see the U.S. as there's a lot of white space there and ensuring that we continue to build the foundation for getting famous and propelling our brand and providing that exceptional client service that we are known for, that's what will keep us in the game, so to speak. And what are the biggest things that may cause gross margin to potentially come in better or worse than expected? But to be an effective leader you have to have other influences and other inspirations. For Wong, those are her husband and 18-month old son. We continue to focus on empowering our clients to shop with us wherever, whenever and however they want. She joined Aritzia as a style advisor in 1987, according to her LinkedIn page. Says Wong easily be duplicated online other inspirations led Aritzia to record profits in of... To record profits in 2022 of $ 157 million you have to have other influences and other inspirations Officer.! Is AldoBensadoun, 79, who is the name on the door, Wong says what the. Decision to order and ship our fall product earlier in 1987, according to her LinkedIn page Canada... & # x27 ; s culture, championing our business foundation for more personalization and it forms the strategies will. 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