Thanks. (c) due to Unavoidable and Extraordinary Circumstances. Was there a communication problem between Schroeder and Unique Travel Corp., the company representing Sandals? However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme, or your credit card issuer where applicable. As we do not control the supply of special/free offers they can be withdrawn at any time, so please ask for verification of an advertised offer at the time of booking. Vacation dates through to December 31, 2022. Reservations made at the Loyalty & Travel desk for travel which includes the following dates require a $300 NON-REFUNDABLE deposit per room: All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO,4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room. Click HERE for a free, no-obligation quote today! In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. A person from a non-visa waiver country should not attempt to apply for an ESTA and will require a US entry Visa. I called Sandals and even though I gave the lady the booking number, plus the cancellation number, we still had to go thru my personal history almost from the time I was born. A travel certificate postpones the trip. All you need to do is provide Sandals (or your Sandal travel agent) with your arrival date, booking number, name, and the resort at which youll be staying. Residents of the US and its territories only. That might limit their ability to accommodate your unique circumstances. Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. 3) Bring the remaining balance to $0. You must provide us with the identification documents and payment details we need to complete these checks. Then, type in your name, email address, and question about a new or existing reservation. Please ask us to confirm what protection may apply to your booking. The resort promises up to 100% cash refund, but only on the land portion of your vacation. Can you recommend a good tour guide, taxi driver, boat excursion, etc.? Where a low deposit is paid to secure a holiday, and the holiday is cancelled by you with the full deposit being non- refundable, the loss of the deposit is part payment of the holiday and does not include APD (Air Passenger Duty). Enter the name of the company you need to cancel your order/payment with. Special facilities can be requested but may not be guaranteed. Sandals Resorts is a chain of all-inclusive resorts for couples with locations throughout the Caribbean. If you suffer injury, illness or death directly as a result of the services provided as part of your holiday we may pay you compensation in accordance with section 11.2. If you are disruptive and prevented from boarding your outbound flight, we will treat your booking as cancelled by you from that moment, and you will have to pay cancellation charges as set out in Section 9. See full disclosures for details. You will be directed to the Bookings.com web page that will show your past and future reservations. Galactic Starcruiser: Disneys Star Wars Hotel, Where To Get Beer and Alcohol at Magic Kingdom. The number is 1-888-SANDALS (726-3257). This limitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the holiday. All airfare must be sold in conjunction with a Hotel stay. Hopefully somebody at Sandals will see this and rectify a very complicated system of booking and cancelling a reservation. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. The Guest's Tour Operator and/or Travel Agent (to the extent one has been used) is being provided with this Notice and, in turn, said Tour Operator and/or Travel Agent is required to provide a copy of the Notice. The best way to contact Sandals is to call them directly. But still no refund. We cannot accept any booking that is conditional upon special requests or seat allocation requests being met. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. These terms and conditions may differ with regards to how they apply to accommodation only holidays and package holidays. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Reservations that include an escorted tour. Many cities and hotels change and develop constantly. 13 WEATHER: All parts of the world can be prone to erratic changes in weather patterns and many of the destinations featured have a tropical climate where heavy rainfall and strong winds occur. If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways: Regardless to the foregoing, any payments we make may be limited in accordance with English Law and international conventions. One of our representatives will be glad to assist you. If a longer period of accommodation than that referred to in the paragraph above is provided for in EU passenger rights legislation (as described in the PTD) concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described in the paragraph above in the event of unavoidable or extraordinary circumstances, then the limits set out in such legislation will apply instead, 11.2. Our resorts are keen to encourage a healthy environment and we operate an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. If your flight is cancelled or delayed, your flight ticket is downgraded, or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. Sandals will have no further responsibility or liability to you. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. We will let you know about any important changes to holidays shown on our Website when you book. You must ensure all names and details are entered correctly as per your passport at the time of booking. UNDERSIGNED GUEST(S) ACKNOWLEDGES AND AGREESTO FOLLOW ALL POSTED SAFETY PRECAUTIONS RELATED TO THE BALCONY INFINITY POOL INCLUDING, BUT NOT LIMITED TO, THESTRICT PROHIBITION AGAINSTENTERING THE INFINITY POOL'S OVERFLOW CHANNEL,RESTING, SITTING OR CLIMBINGON THE WALL(S) AND/OR EDGE(S) OF THE BALCONY INFINITY POOL, AND EVEN SO UNDERSIGNED GUEST(S) ACKNOWLEDGES HE OR SHE IS HEREBY ON NOTICE OF THE SAME AND AGREES TO ASSUME ANY ASSOCIATED RISKS. Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Sandals for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website. 1) Cancel the reservation, and log the reason for cancellation. Please call the Disney Cruise Line Contact Center at (800) 951-3532 for assistance with reservations that have been paid in full, made with a Future Cruise Credit, or booked under a restricted rate or the Concierge category. We will acknowledge your complaint within 14 days and provide a full response within 28 days. If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years, applicable to Beaches Resorts only) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. The eligibility conditions for a refund are outlined in the Cancellation Protection Benefit. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. If you travel between February 28th, 2022, and December 23rd, 2022, and cancel or modify up to 3 days before the arrival date: the hotel will not charge you, and the cancellation will be free. Bookings made 90 days or less prior to arrival must be paid in full at the time of booking. Thank you. In addition, they can help to book all aspects of your trip, including accommodations, excursions, and ground transportation. the transaction has an elevated risk of fraud measured by examining a range of pre-set data and based on our extensive knowledge and experience of fraud attempts; or, the cardholder did not authorise the payment and claims that the holiday booking is fraudulent; or. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate, or a suitable alternative. The charge appeared on my credit card within two days.I cancelled it in early February. This list also forms the basis of the UKs Air Safety List.. We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. The Captain or other authorised airline representatives can refuse to carry anyone if they are deemed unruly, unfit to travel or are a danger to the flight or other passengers. 6 DATA PROTECTION STATEMENT: Please be assured that we have measures in place to protect the personal data comprised within booking information held by us. Please zoom back in. We aim to provide your holiday as booked, but on rare occasions we may need to cancel it. 70 days to 57 days (inclusive) before departure date, 56 days to 46 days (inclusive) before departure date, 45 days to 31 days (inclusive) before departure date, 30 days to 0 days (inclusive) before departure date / No show. You must not act in a fraudulent manner regarding any reported illnesses. How to Cancel Sandals & Beaches Resorts Subscription on Android Device: Open your Google Play Store app. Limited-Time Online Offer: 30,000 Bonus Points. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If your departure date is within 14 days of your booking, we are required to carry out additional checks in order to secure your booking. If not doing AI, how much should you allow for food & drink? Beaches. Which Sandals in Jamaica has the best beach and the clearest water. Reservations that require handicap or other special needs requests. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. Our confirmation invoice will detail the airline operator, origin/destination airports and provisional timings of reserved flights. Unavoidable last minute changes to scheduled flight times can occur at any time (even after the documents have been issued). All other details, such as seat bookings, are your responsibility to organise with the airline. The only nonrefundable deposit is if you book at the SCB desk (Loyalty and Travel is the new name) - and even that can be completely moved by dates, locations, and categories - just can't be canceled. You can reach the Sandals customer service team by calling 1-888-SANDALS. Like many luxurious holiday destinations, Sandals resort has a strict cancellation policy that governs your eligibility for a refund. you should cooperate fully with us if we or our insurers want to enforce any rights transferred to us. Whether youre planning a Sandals vacation or need to resolve an issue from a previous visit, weve got you covered! When you book a holiday with Sandals you accept responsibility for the proper conduct for yourself and your party whilst on holiday. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. The resulting paper trail may come in handy if you need to sue the resort to get your refund. Any change in the identity of the carrier(s), flight timings and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Representatives are available seven days a week from 7 AM 11 PM EST. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Clothing of this nature will be confiscated and legal proceedings may arise. Did you cancel within 30 days of your scheduled travel? Prices shown are per person and show the cheapest available price based on 2 persons sharing a room for your selected duration. Should this happen we will not be liable for any refund, compensation or any other costs you may have to pay. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. All requested changes to reservations are subject to Unique Travel' sole discretion, and any changes must be approved in writing. You can exchange your reservation from Azure portal. It is important to note that FCDO guidance against all but essential travel to a destination, whether due to COVID-19 of other matters, will not automatically trigger a right to cancel and receive a full refund. Call their customer service line to cancel your reservation. This way, you can relax and enjoy your vacation without worrying about what youre eating. All bookings for Beaches Negril, Beaches Turks & Caicos and Beaches Ocho Rios for travel during the below listed holiday dates are subject to a non-refundable deposit at the time of booking and full pre-payment per the below policy for the years 2023, 2024 and 2025. The deposits set out below will be in addition to our standard deposit of 175pp (200pp) and are per room. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. Unique Travel may cancel any booking and release any Hotel or air reservation for which payment has not been received at least 90 days prior to arrival. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. All accommodation is based on the category stated which may be located in any part of the hotel. If the alternative holiday is of a lower quality or cost, you may be entitled to a price reduction. If, for any reason, we are unable to accept your booking request, we will inform you of this and not process your booking further. The customer service phone number for Sandals Resorts is 1-888-726-3257. Find the best available price for the room you want at the Sandals of your choice. 209 Benjamin Street. of this Contract, the Guest will be required DURING THE HOTEL CHECK-IN PROCESS UPON ARRIVAL, to separately and specifically sign and assent to the Forum Selection and Choice of Law provisions. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of 1,500 on the amount the arbitrator can award per person in respect of this element. Any such notice of cancellation must be given by the Lead Name on the booking. The best way to contact Sandals is to call them directly. At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure. Clothing of this REQUIREMENT is HEREBY PROVIDED to receive a cancellation confirmation number line cancel. 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