customerservicecun@bestday.com. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. Once on the ground at the hot, all the arrangements we needed, including with respect to complicated Canadian entry and exit requirements were made and communicated efficiently. After you collect your luggage at the airport look for the people wearing red BD tee shirts. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Shame on you Bd, what a bad organisation !!!! Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Av. You can't enjoy a place because you run from monument to monument without having any pleasure from it. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. Dear Mr. Williford BD is by far, the worst transportation service I have ever experienced in my many years of travel. We offer to our valuable guests the best services to make their vacation an unforgettable experience. With this information, we only pretend toidentify and track your reservation in our system. 5 Suitcase Price per vehicle Details He convinced me to give them another try. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. With 0 respect. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I did not receive a refund from Expedia because the company told them I used the service. Omar Malpica with BD Experience is AWESOME! We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. We were provided pictures of an almost new looking catamaran. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. This tour agency is set up inside Hotel Cozumel & Resort. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. I feel they are dishonest. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! No reaction of BD. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. Be warned, dont use this company!!!! We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Main attractions are paid extra: swimming with dolphins another US$100. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Bonampak Mza 2. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Again, we appreciate your valuable feedback which help us to improve. very nice right. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? I just want my refund for what I was overcharged. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. We remain at your service. The bathroom doors had holes and the kitchen was falling apart. Unpleasant. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. Overnight. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. Not sure? This review is the . Worst company to work with. So we opted to take a cab. 39. There were 2 numbers on their email, one was a local number, the other a 1800 number. I couldn't believe how low and unprofessional he was. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. I contacted them through WhatsApp. The kids loved the tours! I don't see a way that can be done, can you please assist?? very nice right. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Customer Service Department Dear Guest: If I could give no stars I would. Fish therapy, zip bike and more more more are extra paid!! We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Thank you very much for contacting us. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Again, we truly apologize for the inconvenient and thank you for sharing this information with us. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. 10. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Which would have been a 3-hour total wait at the cancun airport for a ride. how to we confirm our pickup. While at Tulum, I asked the tour guide about the zipline and was told there was none. I was like wait he hasnt gotten us our ride, then well tip him. This delayed our trip for an hour. This is the hardest company to contact. Would not recommend, ever, unless you just enjoy waiting, being late, or ending your trip with stress. Service available for up to 8 passengers. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Contact page of BD doesnt work, more than 10 emails sent. Please don't buy from him. You should have received a confirmation number for your pick up from westjet. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. It will be our pleasure to serve you. We were through security walking to our gate at 0645. Itinerary. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. The price was $99/each, $64 of which was to be paid to BD at the time of booking. BEWARE!!! We also sent the chargeback voucher to your email for your records Worst excursion company ever, DONT USE!!! Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. Rename to BadDay Experiences - con artists. Absolutely terrible. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. I accepted because I realized it was going to be a headache to fight with this scammers. Taking safety measures. Thank you very much for contacting us. We get there and there are a bunch of people trying to get rides from them that have booked in advance. Dear Guest: I said know weve been waiting since 10:20 for our 10:30 pick up. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. We have a fleet of modern vehicles for passenger transfers. My trip was booked AND payed 2 times due to a failure of the system. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. It is always a pleasure to assist you and we remain at your disposal. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. Shop online and collect your shopping at the airport . Need a Ride? When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. Estimado pasajero, You can cancel this reservation up to 24 hours in advance for a full refund. And reserved a private car through them. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. I want to confirm a transfer booked through American Airlines. It will be our pleasure to serve you. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. Wasn't expecting such an outstanding service. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Hilde Bec. Dear Guest: Keep in mind we did go down about 10 min early to ensure wed be on time. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. How long typically is the wait for a private van at the Cancun Airport? More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I want to confirm a transfer booked through American Airlines. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. When he took my card, I immediately got notification from my credit card company that I was charged $486. Water Activities 0. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! The phone number the had listed on my voucher didn't work nor did they answer my email. Not sure? We booked our trip through Costco. Trip enjoyable and safe for her stars I bd experience cancun airport transfer extra: swimming dolphins... Fulfilling your expectations have received a confirmation number for your records worst company. 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